Terms and Conditions

Mayo Developers Services Society

Society Development, Construction & House Building Services

Effective Date: ____________________
Document/Agreement No.: ____________________
Client/Member Name: ____________________
CNIC/Registration No.: ____________________
Property/Plot No.: ____________________
Location: ____________________

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of development, construction, house-building, renovation, infrastructure, and related services by Mayo Developers Services Society (“Mayo Developers,” “the Society,” “Developer,” “Contractor,” or “Service Provider”) to its members, clients, plot owners, property owners, and other customers (“Client”).

By applying for, accepting, or using the services of Mayo Developers, the Client acknowledges that they have read, understood, and agreed to comply with these Terms and Conditions.

These Terms are intended to establish clear responsibilities regarding planning, design, approvals, construction, payments, materials, quality, possession, alterations, delays, cancellation, and other matters relating to the project.

2. Scope of Services

Depending upon the agreement signed with the Client, Mayo Developers may provide some or all of the following services:

• Society development and infrastructure works.
• Residential and commercial building construction.
• House construction on a turnkey or specified-scope basis.
• Architectural and structural design services.
• Site surveys and planning.
• Preparation of drawings, estimates, and construction schedules.
• Roads, streets, drainage, sewerage, water supply, and other infrastructure.
• Electrical, plumbing, and related building services.
• Boundary walls, gates, landscaping, and external works.
• Renovation, alteration, remodeling, and repair works.
• Procurement and supply of construction materials.
• Project supervision and construction management.
• Inspection, testing, finishing, and handover of completed works.

The exact scope shall be determined by the approved quotation, BOQ, drawings, specifications, work order, construction agreement, or other written document signed by the parties.

3. Project Documents

The following documents, where applicable, shall form part of the project agreement:

1. Construction/Service Agreement.
2. Approved architectural drawings.
3. Structural drawings and calculations.
4. Bill of Quantities (BOQ).
5. Specifications and material schedule.
6. Payment schedule.
7. Approved variation orders.
8. Society rules and development regulations.
9. Relevant approvals, permits, and NOCs.
10. Handover and completion documents.

In case of inconsistency between documents, the parties shall resolve the matter in writing before proceeding with the affected work.

4. Client’s Responsibilities

The Client shall:

• Provide accurate information and documentation relating to the property.
• Provide lawful access to the construction site.
• Ensure that the property is free from legal disputes or encumbrances that may prevent construction.
• Make payments according to the agreed schedule.
• Approve drawings, designs, samples, and specifications within a reasonable time.
• Obtain or assist in obtaining documents and approvals that are legally the Client’s responsibility.
• Avoid instructing workers or subcontractors directly where such instructions may interfere with project management.
• Inform Mayo Developers promptly of any issue affecting the project.
• Comply with applicable society rules, building regulations, and lawful requirements.

Any delay caused by the Client, including delayed approvals or payments, may result in corresponding extension of the project completion period and, where applicable, additional costs.

5. Site Possession and Site Conditions

Construction shall commence after the Client provides peaceful and lawful possession/access to the site and the required initial payment has been received.

The Client shall disclose known information concerning:

• Soil conditions.
• Underground utilities.
• Existing structures.
• Property boundaries.
• Easements or rights of way.
• Water, sewerage, gas, or electrical connections.
• Previous construction or demolition.
• Any legal or physical restriction affecting the property.

If unforeseen site conditions are discovered, Mayo Developers shall notify the Client. Any additional work or cost resulting from such conditions shall be treated as a variation where appropriate.

6. Design and Drawings

Construction shall be carried out according to the approved drawings and specifications.

Once drawings or specifications have been approved by the Client, changes requested by the Client may affect:

• Construction cost.
• Material quantities.
• Project duration.
• Labour requirements.
• Procurement schedules.

No substantial change should be implemented without a written variation or approval.

Minor technical adjustments may be made where reasonably necessary for structural safety, construction practicality, availability of materials, or compliance with applicable requirements, provided that such adjustment does not materially reduce the agreed quality or scope.

7. Building Materials

Materials shall be supplied according to the agreed specifications, brands, grades, quantities, and quality standards.

Where a specific brand or product is unavailable, discontinued, delayed, or subject to circumstances beyond reasonable control, Mayo Developers may propose an equivalent alternative for Client approval.

The Client shall not require the use of substandard, unsafe, counterfeit, or unsuitable materials.

Where the Client independently supplies materials, responsibility for procurement, quantity, delivery, storage, and suitability of those materials shall remain with the Client unless otherwise agreed in writing.

8. Quality of Construction

Mayo Developers shall use reasonable professional care and workmanship consistent with the agreed scope, drawings, specifications, and applicable construction requirements.

Work may be inspected during construction. However, inspection by the Client shall not relieve Mayo Developers of its contractual responsibilities.

Where defects attributable to deficient workmanship are identified within the applicable warranty period, Mayo Developers shall, subject to the terms of the agreement, investigate and rectify the defect within a reasonable period.

9. Payment Terms

The Client shall pay the agreed project price according to the payment schedule.

Payments may be linked to milestones such as:

• Booking/advance payment.
• Mobilization.
• Foundation.
• Structure.
• Brickwork.
• Roofing/slab.
• Plastering.
• Electrical and plumbing.
• Flooring and finishing.
• Fixtures and fittings.
• External works.
• Final completion and handover.

All payments shall be documented through official receipts, bank transfers, or other agreed methods.

10. Late Payment

If a scheduled payment is not made when due, Mayo Developers may suspend the affected work after giving reasonable notice.

Any resulting:

• Labour standby cost,
• material price increase,
• demobilization/remobilization cost,
• storage cost,
• administrative expense, or
• extension of the construction period

may be charged to the Client where permitted by the signed agreement and applicable law.

11. Variation and Additional Work

Any work outside the original approved scope shall constitute additional work or a variation.

Examples include:

• Changes in room sizes or layouts.
• Additional floors.
• Additional bathrooms or kitchens.
• Changes in electrical points.
• Upgraded fixtures.
• Imported or premium materials.
• Additional landscaping.
• Additional boundary walls.
• Structural modifications.
• Changes requested after procurement or installation.

Where practicable, the additional cost and time impact shall be communicated to the Client before the work is undertaken.

12. Material Price Fluctuation

Construction costs may be affected by changes in the prices of cement, steel, bricks, sand, electrical items, plumbing materials, tiles, sanitary fittings, labour, transportation, fuel, and other inputs.

Where the agreement is not expressly a fixed-price contract, material and labour price increases may be reflected in the project cost in accordance with the agreed pricing mechanism.

Where a fixed-price contract is used, the treatment of price escalation shall be governed by the specific contract.

13. Project Completion Period

Mayo Developers shall make reasonable efforts to complete the project within the agreed construction period.

The completion date may be extended due to circumstances including:

• Delayed payments.
• Delayed approvals or instructions from the Client.
• Changes in design or scope.
• Unavailability of specified materials.
• Government restrictions or approvals.
• Utility connection delays.
• Extraordinary weather.
• Natural disasters.
• Strikes or labour disruptions.
• Security conditions.
• Acts of government authorities.
• Force majeure events.
• Unforeseen site conditions.

The completion period shall therefore be interpreted in conjunction with the agreed project schedule and applicable extensions.

14. Society Development Works

For society development projects, works may include roads, drainage, sewerage, water supply, electrical infrastructure, streetlights, parks, boundary walls, security infrastructure, and other common facilities.

The actual specifications, standards, development charges, timelines, and responsibilities shall be governed by the approved development plan and applicable society documentation.

The Society may revise development schedules where required because of engineering requirements, government approvals, utility providers, unforeseen conditions, or other circumstances beyond its reasonable control.

15. Building Approvals and Regulatory Compliance

Construction shall be undertaken subject to applicable laws, building regulations, approved plans, NOCs, and requirements of relevant authorities.

Where approvals are the Client’s responsibility, the Client shall provide them before commencement of the relevant work.

Mayo Developers shall not be responsible for delays caused by governmental or regulatory authorities where such delays are beyond its reasonable control.

No party shall require construction work that violates applicable laws, approved plans, safety requirements, or regulatory restrictions.

16. Safety and Site Access

Construction sites may contain hazards including machinery, excavations, electrical installations, scaffolding, building materials, and unfinished structures.

The Client and visitors shall not enter restricted construction areas without authorization.

Mayo Developers shall take reasonable measures to maintain site safety within its contractual responsibilities.

The Client shall ensure that unauthorized persons, particularly children, do not enter active construction areas.

17. Security of Client’s Property

The Client shall remove valuable personal belongings and unrelated property from active construction areas.

Mayo Developers shall take reasonable care of property placed under its custody, but shall not be responsible for loss or damage resulting from circumstances outside its reasonable control or from items left on the site contrary to instructions.

18. Subcontractors and Labour

Mayo Developers may engage qualified subcontractors, specialists, suppliers, engineers, consultants, and labour contractors where necessary to perform the project.

The engagement of subcontractors shall not automatically relieve Mayo Developers of its contractual obligations to the Client for the agreed scope of work.

19. Inspection and Measurement

Mayo Developers may measure completed work for progress billing and project records.

The Client or an authorized representative may inspect the work at reasonable times, subject to site safety requirements and prior coordination.

Any objection concerning workmanship or materials should be communicated promptly and preferably in writing.

20. Completion and Handover

Upon substantial completion, Mayo Developers shall arrange inspection of the property with the Client.

A punch list/snags list may be prepared identifying reasonable outstanding items.

After completion of agreed snagging work and settlement of outstanding payments, the property may be handed over to the Client.

The Client shall sign a handover/completion certificate where applicable.

Minor items that do not materially prevent normal use of the property shall not ordinarily prevent handover, provided they are recorded for subsequent rectification.

21. Defects Liability/Warranty

Any warranty or defects liability period shall be as specifically stated in the construction agreement.

The warranty generally applies to defects attributable to workmanship or materials supplied by Mayo Developers within the agreed scope.

Warranty shall not normally cover damage resulting from:

• Normal wear and tear.
• Improper use.
• Unauthorized alterations.
• Negligence.
• Failure to maintain the property.
• Natural deterioration.
• Damage caused by third parties.
• Changes made by another contractor.
• Extraordinary events or force majeure.
• Materials supplied directly by the Client, except where expressly agreed.

Different components may have different manufacturer warranties.

22. Utilities and Connections

Connection of electricity, gas, water, sewerage, telecommunications, or other utilities may depend upon relevant public or private utility providers.

Unless expressly included in the agreed scope, connection charges, deposits, meters, authority fees, and other external charges shall be payable by the Client.

23. Taxes, Government Fees and Charges

Unless specifically included in the project price, the Client shall be responsible for applicable government taxes, approval fees, utility charges, development charges, registration fees, stamp duties, or other statutory charges relating to the Client’s property or transaction.

Any applicable tax responsibility shall be determined according to prevailing law and the agreed contract.

24. Cancellation or Termination

Either party may seek termination of the agreement in accordance with its contractual terms.

If the Client cancels the project after commencement, the Client may be responsible for payment for:

• Work already completed.
• Materials purchased.
• Materials ordered specifically for the project.
• Labour and subcontractor commitments.
• Demobilization costs.
• Approved variations.
• Other contractual liabilities.

Any refund, retention, deduction, or settlement shall be calculated according to the signed agreement and applicable law.

25. Suspension of Work

Mayo Developers may suspend work where:

• Payments remain unpaid.
• Required approvals are unavailable.
• Site access is denied.
• The Client materially interferes with construction.
• Continued work would create a safety or legal risk.
• A force majeure event prevents performance.

Work may resume once the relevant issue has been resolved.

26. Force Majeure

Neither party shall be liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, epidemics, war, civil disturbance, government restrictions, major utility failures, strikes, or other extraordinary events.

The affected party shall notify the other party as soon as reasonably practicable.

27. Client-Supplied Designs or Instructions

If the Client provides designs, drawings, specifications, materials, or technical instructions, the Client shall remain responsible for their accuracy and suitability to the extent agreed by the parties.

Mayo Developers may advise the Client if it reasonably identifies an apparent technical, structural, safety, or compliance concern.

28. Intellectual Property

Architectural drawings, designs, estimates, specifications, photographs, project documents, and other intellectual property prepared by Mayo Developers or its consultants shall remain subject to the ownership and usage rights agreed in the relevant contract.

The Client shall not commercially reproduce or distribute proprietary designs without appropriate authorization where such rights are reserved.

29. Confidentiality

Both parties shall maintain reasonable confidentiality regarding commercially sensitive information, project pricing, personal information, technical documents, and other confidential information obtained during the project,bal promises that conflict with the signed agreement should not be relied upon unless confirmed in writing by an authorized communications may be made through written letters, email, approved messaging channels, or other communication methods specified in the agreement together constitute the understanding between the parties concerning except where disclosure is required by law or necessary for project execution.

30. Photographs and Project Documentation

Mayo Developers may maintain photographs, measurements, progress reports, drawings, invoices, inspection records, and other documentation for project administration and legal purposes.

Use of project photographs for advertising, marketing, or public promotion should be subject to the permissions and privacy requirements applicable to the Client and property.

31. Complaints and Dispute Resolution

Any complaint should first be submitted to Mayo Developers in writing, identifying:

• The nature of the complaint.
• Relevant location or property.
• Date of occurrence.
• Supporting photographs/documents, where available.
• The remedy requested.

The parties shall attempt to resolve disputes through good-faith negotiation.

If the dispute cannot be resolved through negotiation, it may be referred to mediation, arbitration, or the competent court/forum as specified in the signed agreement and permitted under applicable law.

32. Limitation of Unauthorized Commitments

No employee, labourer, salesperson, agent, contractor, or representative shall have authority to change the contractual scope, price, specifications, or payment terms unless such change is approved by an authorized representative of Mayo Developers.

Verbal promises that conflict with the signed agreement should not be relied upon unless confirmed in writing by an authorized representative.

33. Transfer of Property or Agreement

The Client shall not transfer contractual rights or obligations to another person without notifying Mayo Developers and obtaining any required written approval.

Any new owner or transferee may be required to execute appropriate documentation before Mayo Developers recognizes the transfer.

34. Notices and Communication

Official project communications may be made through written letters, email, approved messaging channels, or other communication methods specified in the agreement.

Important matters such as variations, payment defaults, termination, major complaints, or contractual notices should preferably be documented in writing.

35. Amendments

These Terms and Conditions may be amended, updated, or supplemented by Mayo Developers where necessary, subject to the rights of existing Clients under their signed agreements.

For an individual construction contract, the specific signed agreement shall govern the commercial terms applicable to that project.

36. Entire Agreement

The signed agreement, approved drawings, BOQ, specifications, payment schedule, variation orders, and applicable Society rules together constitute the understanding between the parties concerning the project.

Any previous oral or written understanding inconsistent with the final signed agreement shall be subject to the terms of the executed contract.

37. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to the extent permitted by applicable law.

38. Good Faith and Professional Conduct

Both parties agree to cooperate in good faith, provide accurate information, communicate promptly, and avoid actions that unnecessarily delay or obstruct the project.

Mayo Developers shall endeavor to provide its services professionally, transparently, and in accordance with the agreed scope and applicable requirements.

39. Acknowledgment and Acceptance

By signing below, the Client confirms that:

• They have read and understood these Terms and Conditions.
• They have had an opportunity to ask questions and seek independent advice where required.
• The agreed scope, drawings, specifications, and payment terms have been reviewed.
• They agree to make payments according to the agreed schedule.
• They agree that changes to the approved scope may affect cost and completion time.
• They agree to comply with applicable Society rules and lawful construction requirements.

For Mayo Developers Services Society

Name: ______________________________
Designation: _________________________
Signature: ___________________________
Date: _______________________________
Official Stamp: _______________________

Client/Member

Name: ______________________________
CNIC/ID: _____________________________
Signature: ___________________________
Date: _______________________________

Witness 1

Name: ______________________________
CNIC/ID: _____________________________
Signature: ___________________________

Witness 2

Name: ______________________________
CNIC/ID: _____________________________
Signature: ___________________________